Frequently Asked Questions (FAQ)

1. How do I make a reservation?

You can submit a reservation request directly on our website. Simply choose your tour, select your preferred date, and provide your contact information. Our team will review availability and confirm your booking by email or phone. No payment is required until your reservation is confirmed.

2. How long does it take to receive a confirmation?

We usually respond within a few hours during the day. In some cases, depending on tour availability, it may take up to 24 hours. You will receive full details including meeting point, pickup time, and what to bring.

3. Is my reservation guaranteed once I submit the form?

No. Submitting the form creates a reservation request. Your booking is only guaranteed once our team confirms availability and sends you a final confirmation.

4. What payment methods are accepted?

Once your booking is confirmed, you may pay:

• In person at our office in Sosúa.

• Via Zelle (for US-based customers).

• Through a secure online payment link provided by our team.

5. Do I need to pay in advance?

No. Payment is only required once your booking has been reviewed and confirmed.

6. Can I cancel my reservation?

Yes. Cancellations made before payment are always free of charge. Most tours allow free cancellation up to 24–48 hours before the tour begins. If payment has been processed, cancellation policies of the specific tour provider will apply.

7. What happens if the tour is canceled due to weather?

Your safety is our priority. If bad weather prevents a tour from taking place, we will offer you the choice to reschedule or receive a full refund.

8. Are tours private or shared?

We offer both private tours and group tours. Private tours are ideal for families, couples, or special occasions, while group tours are a great way to meet other travelers.

9. Do you provide hotel pick-up and drop-off?

Yes. Most tours include transportation from and back to your hotel or accommodation in the North Coast (Sosúa, Cabarete, Puerto Plata). For other regions, transportation can be arranged with prior notice.

10. What should I bring on a tour?

We recommend bringing:

• Comfortable clothing and closed-toe shoes for adventure activities.

• Swimwear, towel, and reef-safe sunscreen for water activities.

• A small amount of cash for souvenirs or tips.

• Your digital reservation confirmation on your phone.

11. Are meals and drinks included?

Some tours include meals, snacks, and drinks, while others may not. Please check the specific tour description or ask our team for details.

12. Are your tours suitable for children?

Yes, many of our tours are family-friendly. However, certain activities (such as ATV rides or scuba diving) may have age restrictions. Please inform us if you are traveling with children so we can recommend the best options.

13. Can I book a tour for a large group or special event?

Absolutely. We specialize in private groups, weddings, corporate trips, and family celebrations. Contact us with your group size, dates, and interests, and we will prepare a tailored itinerary.

14. Do your guides speak English?

Yes. Most of our guides are bilingual (English and Spanish). We can also arrange tours with French, German, or Russian-speaking guides upon request.

15. Is it safe to book with Hermanos Ocean Tours?

Yes. We only work with trusted and licensed local operators. All our tours comply with safety regulations, and we provide clear instructions to ensure a safe and enjoyable experience.

16. Do I need travel insurance?

While not mandatory, we strongly recommend that all travelers have travel insurance covering medical expenses, accidents, and cancellations for peace of mind.

17. Do I need to provide passport or ID details?

For most tours, basic contact information is enough. However, some excursions (such as flights, cruises, or government-regulated activities) may require ID or passport information. We will inform you in advance if this is necessary.

18. Can I make last-minute bookings?

Yes, depending on availability. For the best options, we recommend booking at least 24–48 hours in advance.

19. How can I contact you for urgent questions?

You can email us at info@hoceantours.com. For faster assistance, please include your full name, the tour you are interested in, number of guests, and desired date.

20. Why should I choose Hermanos Ocean Tours?

We are a family-owned company based in Sosúa with years of experience, local expertise, and a strong commitment to safety and service. Every booking is personally confirmed, and every guest is treated with care from start to finish.