Privacy Policy
Effective Date: January 2025
Company: Hermanos Ocean Tours / Registered as Hermanos Ocean Cars SRL
Website: hoceantours.com
Contact: info@hoceantours.com
At Hermanos Ocean Tours, your privacy and trust are essential to us. We are committed to protecting your personal data and handling it with transparency, responsibility, and security. This Privacy Policy explains in detail how we collect, use, disclose, and safeguard your information when you visit our website, submit a reservation request, or interact with our services. By using our website or contacting us, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information strictly necessary to deliver our services. This may include:
Personal Identification: Name, surname, nationality, and in some cases passport or ID information (if required by Dominican law or government regulations for certain tours).
Contact Information: Email address, phone number, or preferred communication channel.
Reservation Information: Desired tour, travel dates, number of guests, hotel or accommodation details for pick-up, and special requests.
Payment Information: Preferred payment method (Zelle, secure link, or in-person). Payment details are processed securely; we do not permanently store credit card or bank information.
Technical Data: IP address, browser type, and device information may be automatically collected for security and site functionality purposes.
Optional Information: Any dietary, medical, or mobility needs you voluntarily share with us to personalize your experience.
We do not collect unnecessary or intrusive data, and we do not engage in profiling, advertising tracking, or selling customer information.
2. How We Use Your Information
The personal information you provide is used exclusively for purposes directly related to your reservation and travel experience:
To confirm and manage your booking requests.
To communicate with you about availability, meeting points, or itinerary details.
To process secure payments once you approve your reservation.
To provide personalized recommendations based on your preferences.
To comply with legal obligations required by Dominican authorities.
To improve our website functionality and customer service experience.
Your data is handled with respect and confidentiality. We only use your information to deliver the services you request and to ensure a safe and enjoyable travel experience.
3. Sharing of Information
Hermanos Ocean Tours does not sell, rent, or trade your personal data. Information may only be shared in the following cases:
Local Service Providers: We collaborate with licensed local operators (transport companies, guides, activity centers) who require limited data to deliver your booked service.
Legal Compliance: If required by law, regulation, or government authority, we may disclose information necessary to comply with legal obligations.
Business Operations: Trusted IT or hosting providers may have secure access to certain data solely for maintaining our website and systems.
All partners and providers are carefully selected and required to respect the confidentiality and integrity of your information.
4. Payments and Security
Payment Confirmation: No charges are made until your booking is reviewed and confirmed by our team.
Payment Methods: We accept payments via Zelle, secure online payment links, or in-person at our offices.
Data Security: We use industry-standard encryption protocols to protect your data. We do not store sensitive card information on our servers.
Third-Party Payment Providers: When payments are processed through trusted partners, their privacy policies will apply in addition to ours.
5. Reservation Process and Data Retention
When you submit a booking request, your details are temporarily stored in our reservation system.
If the booking is confirmed, your data is retained for the duration of your travel plus any legally required period.
If the booking is not confirmed, your data is securely deleted within a reasonable time frame.
Reservation and invoice records may be kept to comply with Dominican tax and accounting regulations.
6. Cancellations and Refunds
Requests canceled before payment are always free of charge.
If payment has been made, cancellation policies of the specific tour provider will apply.
Your personal data related to canceled reservations is kept only as required for legal or accounting purposes.
7. Your Rights
As a data subject, you have the following rights regarding your personal information:
Access: You may request a copy of the personal data we hold about you.
Correction: You may update or correct your personal details if they are inaccurate.
Deletion: You may request the deletion of your data when it is no longer required.
Restriction: You may request that we limit the use of your data in certain situations.
Portability: You may request that your data be transferred to another provider where applicable.
Objection: You may object to the processing of your information for reasons relating to your specific situation.
To exercise any of these rights, please contact us at info@hoceantours.com. We will respond to all legitimate requests within the time limits required by law.
8. Data Protection and Security Measures
We take the protection of your personal data seriously. Measures include:
Secure servers and encrypted data transfers.
Access controls that limit data use only to authorized staff.
Regular system monitoring to detect vulnerabilities.
Training our staff on confidentiality and data security practices.
Despite our efforts, no online transmission or electronic storage method is 100% secure. However, we commit to applying the highest available standards to minimize risks.
9. Children’s Privacy
Our services are not directed to children under 16 years of age. If we become aware that we have collected personal data from a minor without parental consent, we will take immediate steps to delete such information.
10. International Data Transfers
As a Dominican company, most of our data is processed and stored in the Dominican Republic. However, when working with international travelers or payment systems, some information may be securely transferred outside the country. We ensure such transfers comply with applicable data protection laws.
11. Cookies and Tracking Technologies
Our website currently does not use advertising cookies. Basic technical cookies may be used for:
Ensuring site functionality.
Improving navigation and user experience.
Securing form submissions.
You can control cookies through your browser settings.
12. Third-Party Links
Our website may contain links to external websites or services. Please note that this Privacy Policy does not apply to third-party platforms. We encourage you to review their policies before providing personal data.
13. Changes to this Policy
We may update this Privacy Policy from time to time to reflect new services, regulations, or industry practices. Updates will always be posted on this page, with the “Effective Date” clearly indicated at the top.
14. Contact Information
If you have any questions about this Privacy Policy, your data, or our services, please contact us:
Hermanos Ocean Tours
Registered as Hermanos Ocean Cars SRL
Sosúa, Puerto Plata, Dominican Republic
Email: info@hoceantours.com
Website: hoceantours.com